Privacy Policy

Who we are

Our website address is: https://mbomaislandexpeditions.com.The personal data we collect will be your name, address, email address, telephone number, date of birth, and personal travel arrangements. In addition, we may also be required to obtain your passport details to pass to overseas authorities which require Advanced Passenger InformationWe will need to collect this information to arrange the travel and other services you are requesting. In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests which may disclose your religious beliefs, so as to be able to consider your particular needs in relation to a booking.

HOW WE USE OUR TRAVELLERS’ PERSONAL INFORMATION

We use your personal information to:

HOW WE USE CONSUMERS PERSONAL INFORMATION

We do not generally collect special categories of personal information from you (or those you are booking for), but where we do, we seek to minimise the collection and use of it and handle it with extra care. We also share this information with third parties (who help manage our business and deliver services such as those parties who provide wheelchairs at airports) and other companies (who help manage your booking or journey), and we transfer it globally.  Where you (or any passenger travelling) provides us with special categories of personal information you agree that you have voluntarily provided such information, and you consent (and the passenger travelling consents) for us to use that information for the purposes for which it was collected.If you have any queries about any of our products or services, compliments or complaints, we will need to collect information from you, including your contact details, in order for us to respond to your query or provide you with assistance.  We will collect this information when you, send us an email, call our offices, visit a local office or contact us via another form of communication such as through social media or an online chat tool.

PERSONAL INFORMATION WE COLLECT AND USE FOR LEGAL, COMPLIANCE, REGULATORY AND CRIME DETECTION AND PREVENTION PURPOSES

We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interest of other persons.We also process your personal information for crime prevention and detection purposes, including the prevention of fraud for online payments, for identity verification, and accounting or audit purposes. In each case, we do so in compliance with applicable laws.

PERSONAL INFORMATION WE COLLECT AND USE FROM THIRD PARTIES

We collect personal information from third parties who you have authorised to provide your personal information to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, our promotion partners, social media and other digital websites).  We also collect personal information from individuals who may refer you as a friend to our products or services.  We ask these individuals to confirm that you are happy to hear from us.

PERSONAL INFORMATION WE COLLECT AND USE WHEN YOU ARE MAKING A PAYMENT

We do not collect or store credit card or banking details when clients pay for our product/service. Banking details may be collected if a refund is required. The financial records for these transactions will be kept for seven years for audit and bank FICA purposes. No other records of your banking details will be stored.

LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION

We will only collect, process use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

SHARING YOUR PERSONAL INFORMATION WITH OTHERS

We share your personal information in the manner and for the purposes described below:

PERSONAL INFORMATION WE COLLECT AND USE FOR MARKETING PURPOSES, PROFILING AND ANALYTICS

How we use personal information to keep you up to date with our products and services.We may use personal information to let you know about our products and services that we think may be of interest to you.  This may be based on your preferences, derived from Cookies, inferred from your interactions with us including on our social media accounts or market research.We also work with social media and other digital websites to provide you with advertisements within those websites. We provide them with your name and contact details (such as your email address).  If these social media and digital websites profile match information provided by us with your profile information held by them then they will serve you our advertisements. The social media websites will not identify you or share other personal information in your social media account to us.We will only send you direct marketing, whether about us, carefully selected third parties or partners, products or services, in accordance with your marketing preferences.  We may contact you by email, social media, or through other communication channels that we think you may find helpful.  If at any time you would like us to stop sending you marketing material please contact us or choose the relevant “unsubscribe” option set out below.

HOW YOU CAN MANAGE YOUR MARKETING PREFERENCES

To protect your privacy and to ensure you have control over how we manage marketing with you and provided that you have indicated that you would like to receive it:If you unsubscribe completely from our marketing communications, we may be unable to notify you of tailored offers to meet your needs. If you do unsubscribe from marketing communications you will still receive operational and service messages from us regarding your booking including where you may not have completed a booking, and responses to your enquiries made to us.

TRANSFERRING PERSONAL INFORMATION GLOBALLY

We operate in several countries and work with third parties around the world, which means your personal information may be transferred and stored in other countries which may be outside your country of residence. Some of these countries are subject to different standards of data protection than your country of residence.We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law, and we only transfer personal information to another country where:To this end:In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions.You have a right to contact us for more information about the safeguards we have put in place to ensure the adequate protection of your personal information when this is transferred as mentioned above.

PROTECTION OF YOUR PERSONAL INFORMATION

We are implementing and maintaining appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information.  For example, the measures that we are working towards include:

STORAGE OF YOUR PERSONAL INFORMATION

We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected. Personal information such as name, email, and country of residence will be kept on our database for future marketing purposes. Sensitive information such as passport details dietary requirements will be kept for three months after travel. We will ensure that it is disposed of in a secure manner.In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

COOKIES

A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our Website and the internet and helps us provide better website services to you.Cookies may collect personal information about you. Cookies help us remember information about your visit to our website, like your departure point, and other settings and searches. Cookies enable us to understand who has seen which webpages and how frequently, and to determine which are the most popular areas of our website. They can also help us to operate our website more efficiently and make your next visit easier and customise your view of the website to reflect your preferences and activities. They also help us tailor our marketing and advertisements to you on our website, other websites you visit, social media websites and your other devices.You have certain rights in relation to your personal information:In order to exercise your rights, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you.You can exercise your rights by emailing us at contact@mboma-island.com. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request within 30 days or inform you if we require further information in order to fulfill your request.We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

RIGHT TO ACCESS PERSONAL INFORMATION

You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of: the source of your personal information; the purposes, legal basis and methods of processing; the data controller’s identity; and the businesses or categories of businesses to whom your personal information may be transferred.

RIGHT TO RECTIFY OR ERASE PERSONAL INFORMATION

You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.You can also request that we erase your personal information in limited circumstances where:We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:

RIGHT TO OBJECT TO THE PROCESSING (INCLUDING DIRECT MARKETING) OF YOUR PERSONAL INFORMATION

You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.You can request that we stop contacting you for marketing purposes.You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.If you have joined our mailing list, you can manage your marketing preferences automatically by clicking the “unsubscribe” link that you will find at the bottom of our emails which you receive from us, or you can unsubscribe by contacting is at contact@mboma-island.com.

RIGHT TO OBTAIN A COPY OF PERSONAL INFORMATION SAFEGUARDS USED FOR TRANSFERS OUTSIDE YOUR JURISDICTION

You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.We may redact data transfer agreements to protect commercial terms.

RIGHT TO RESTRICT THE PROCESSING OF YOUR PERSONAL INFORMATION

You can ask us to restrict your personal information, but only where:We can continue to use your personal information following a request for restriction, where:You have a right to lodge a complaint with the Information Commissioners Office if you have concerns about how we are processing your personal information.If you have any concerns regarding data that we hold, please contact Mboma Island Camp at contact@mboma-island.com